Our Most Frequently Asked Questions


Product Questions:

  • What Is Medical Cannabis?
    The term medical cannabis refers to the use of the cannabis plant, as it is claimed to medically aid in treatment of a variety of ailments. Through its chemical compounds, Tetrahydrocannabinol (THC) and Cannabidiol (CBD), cannabis has been reported to treat symptoms of illness and other conditions. Cannabis is considered the leaves, flowers and bud of the hemp plant Cannabis sativa. The health benefits of medical cannabis have been reported to range from pain and muscle spasms to nausea associated with chemotherapy.

  • How Do I Use Cannabis?
    There are several ways in which cannabis can be used. Each method of consumption works differently. You can vaporize, consume through edibles, apply to the skin with creams, or put a few drops of a liquid under your tongue. It can also be smoked, although this method may not be recommended. Users have reported that smoking or vaporizing cannabis will make them feel the effects of cannabinoids almost immediately. Vaporization heats the cannabis to a point just below combustion, allowing you to use cannabis without the harsh effects that are associated with smoking. It is reportedly preferred over taking edibles, since they can take up to 2 hours to feel the onset of their effects, and thus helps to avoid overconsumption. The intensity and duration of the effects of cannabis can vary depending on several factors, including how it is consumed, the amount used, and how the body responds to the active ingredients.

  • What Are Cannabinoids?
    Cannabinoids are the active ingredients, or ingredients that trigger a biological response, found in cannabis plants. To date, over 100 types of cannabinoids have been identified, and these compounds are not produced by cannabis alone. Some are produced by other plants, some are found in the human body, and they’ve also been replicated in a laboratory for use in a variety of prescription medications. Two of the most well known cannabinoids in cannabis are THC and CBD.

  • What’s The Difference Between THC And CBD?
    THC and CBD are both forms of cannabinoids, or active ingredients, that are found in cannabis. THC (delta-9-Tetrahydrocannabinol) is the most prominent cannabinoid found in the cannabis plant, and has psychoactive and other pharmacological effects on the human body. The second most abundant active ingredient in cannabis is CBD (cannabidiol). It does not have the same noted effects as the leading compound, THC, and may counterbalance some of THC’s effects.

  • What Do Indica And Sativa Mean?
    The terms “indica” and “sativa” are technically botanical terms that are used to describe the shape of cannabis plants, but have been commonly used to characterize cannabis plants based on the type of biological response the user will experience. “Indica” is used by some people to describe a plant with more relaxing or sedating effects, while the term “sativa” is sometimes used to describe plants with more uplifting or energizing effects. Though they may have been found useful by users, these terms have not been scientifically validated.

  • What Are Terpenes?
    Terpenes are chemicals that exist in unique combinations across different cannabis plants and give them their aroma. Both terpenes and cannabinoids are produced and stored in the part of the cannabis plant known as its trichomes. Registered Cannmart members can view each strain’s most prominent terpenes to aid in interpretation of what the product may smell and taste like.

  • I Am New To Cannabis, How Do I Select The Right Product To Start?
    If you’re looking into cannabis to treat your medical condition(s), get in touch with us. We recommend and help patients with the treatment of any of these health problems with proves of treatment like Arthritis, Autism, Cancer, Crohn’s Disease, Epilepsy, Fibromyalgia, Inflammatory Bowel Disease, Insomnia, Lyme Disease, Migraines, Multiple Sclerosis (MS), Parkinson’s Disease, PTSD, and many more.

  1. To fully answer this questions visit the Cannabis Education section

  • How Do Your Methods And Products Differ From Other Growers And Manufacturers In The Industry?
    We can’t speak for others, but we encourage anyone that is interested in Cannabis or thinking about purchasing the product to be well-informed and to ask the growers and manufacturers where is your cannabis grown? What farming methods are used to grow your cannabis? What extraction method do you use? How often do you test your flower or products for CBD/THC content?
  1. KanaRelief provides official lab results outlining THC, CBD, and other chemical levels, as well as information about where your cannabis was grown, its species, and genetics, so that you know exactly what’s going into your body. KanaRelief product labels equally indicates the packaging date and storage instructions.         
  2. To fully answer this questions click About Us

  • How much Cannabis should I take?
    Each of our products has a recommended dosage printed on the label. We recommend you stick to it at the beginning. You can work your way up to larger amounts if desired. We also strongly recommend that whatever product you choose, you consume it to completion before making your decision whether cannabis is right for you or not.

  • Will It Interact With Other Medications?
    Always consult with your doctor before taking any new product as it might interact with your medication. It’s unlikely to conflict with other medication based off current studies, but more clinical research is still needed.

  • Is Medical Cannabis Addictive?
    Like all drugs, cannabis could potentially be abused, which could lead to addiction. Some studies have assessed cannabis and determined it to have a 9% addiction rate. KanaRelief recommends that you discuss the potential risk of abuse and addiction with your healthcare provider to decide if medical cannabis is right for you.


Shipping/Delivery Questions:

  • What Country Do You Ship From? Do You Ship Internationally?
    All products sold on our website are shipped from within the United States. And yes we ship globally! We do next day delivery within the States,  2 days express mailing to Canada and between 3 – 4 days to the UK/Europe/Australia/Asia.

  • How Is My Medicine Delivered To Me?
    The simple answer is “very discreetly indeed”. All orders are discreetly packaged and shipped by our trusted delivery partners. Delivery is done via FedEx or Ups and sometimes private delivery company either by day or overnight with TRACKING NUMBER available. We take great care to ensure a successful delivery. Boxes are amply sized and your medication is well-protected.

  • How Long Does It Take, Will I Have My Order The Next Day?
    Our Mail Order reception intakes all orders from Monday through Sunday and we offer a variety of payment options. Delivery time can vary, depending on your location as some smaller towns may have a slightly longer delivery process.

  1. If you place an order after our cut off for same day shipping or over the weekend, your parcel will be shipped out the following business day once we have confirmed payment. For an order to ship the same day that is received, the order and payment must be received by 1:00PM EST.

  • Will I Have Tracking Information?
    Yes, you will receive tracking information the moment your information is inputted into the system with either FedEx or Ups. If you do not receive tracking information once you have received your KanaRelief  Shipping Confirmation email, please check your junk mail or email us directly.

  • Is My Delivery Information Safe?
    Yes it is. Our ordering page encrypts your entire order with javascript based client side encoding technology. This implies that a third party is not able to see your name, address or any messages apart from us. We do not keep any records of names or mailing addresses. After three weeks they will be digitally “shredded”.

  • Will My Parcel Require A Signature?
    Yes, all parcels sent from our business do require a signature as an extra security measure. If you would prefer not to, we can allow for no signature. Please note that in this case, KanaRelief is not liable for any loss that could potentially occur and that your parcel will not be replaced.

  • Why Doesn’t The Tracking Number You Sent Me Work?
    We provide the tracking numbers once we have packed and dropped your package with the courier. Tracking information will be unavailable until the courier scans your package which is usually before the end of the same business day. In which case check later in the evening or the next morning and you’ll start to see information for tracking.

  • I Didn’t Receive My Confirmation Emails?
    This is most commonly caused by junk mail filters. Hotmail/Outlook has the most aggressive spam filters and most commonly filters us to junk. Please check your junk mail!


Complaints & Returns/Exchange:

  • What If I Don’t Get My Product?
    KanaRelief guarantees that all customers will receive their medicine. If for some reason a customer’s parcel requires signature but does not receive their medicine, we will open a service ticket with the Courier Service and send a new parcel, free of charge.

  1. If you have any questions or concerns please reach out to [email protected]

  • What Happens If My Parcel Arrives With Incorrect Items Or Damaged?
    If you receive a parcel that is damaged, please send a photo and short description to [email protected] for our team to rectify as soon as possible.

  1. If you receive incorrect items in your parcel, please send a short description of what is missing or incorrect to [email protected] for our team to rectify as soon as possible.
  2. If there is a problem with your order, please notify us immediately upon opening it. We are unable to resolve any issues if you do not contact us immediately upon arrival.

  • Can I Cancel Or Return My Order?
    Yes. You can cancel your order before it has been shipped, or return the product(s) for a full refund or exchange within 4 days of receipt. Returned products must be in the original condition and packaging that they arrive in. Customer is responsible for return shipping. Our motto: “Do right by people and they’ll do right by you.”

  1. If you are not satisfied with the medical cannabis you purchased and have reason to suspect it is defective, please call us and we will do our best to make sure you are happy with your purchase.
  2. If you wish to return or exchange your product as a result of any form of adverse reaction, we ask you to contact us immediately and we will assist you in making necessary return arrangements.
  3. To arrange a return, please contact us at [email protected]



  • Do I Need A Medical Card To Buy Your Products?
    We are committed to helping those in need. Like most of us know you can’t put a price on your health and our health is the most important aspect in life to take care of. We believe cannabis is a good medicine and should be freely available to everyone regardless of unjust laws. Thus there is no need to obtain a doctor’s recommendation or to live in a medical marijuana state or country to have our products delivered to your door.

  • Am I Going To Get In Trouble For Making An Order?
    We have been operating for a few years now and we have never once had a client get arrested or have any trouble with the law. We ensure safe and timely delivery of orders and have also put into place many other security measures to ensure the security of our customers. Feel at ease with our plain packaging and swift delivery.

  • Is Your Service Legal?
    Yes, our services are 100% legal, entirely safe and totally confidential to protect your privacy.
  1. We are US premier licensed medical and recreational cannabis retailer. We deliver great cannabis products, fast service, and discretion. Online dispensaries are the next wave. Forget your crappy local stuff, fly in the best from Us! Our services are 100% legal and entirely safe.

  • Is there a minimum Order Quantity?
    As seen on site, the quantities labelled are the minimum amounts you can order. This is so as we cover all handling charges plus taxes, so no tax is added to your order. KanaRelief accepts donations only for your order as mentioned.

  • How Should I Pay For My Order?
    Once you reach the payment step of your online medical cannabis evaluation, you’ll be able to make payment with either Bitcoins (BTC) or Cash App by selecting that option at the checkout page.

  1. Alternatively, you can pay via Bank Transfer. Once payment is confirmed, your order will be processed and send. To find out more about  payment options, click here.
  • Why Can’t I Pay Directly With Credit Card?
    click here.

  • What Happens To My order If I Do Not Send A Payment?
    We will keep your order on hold until we receive payment. If you do not pay within 2 business days we will cancel your order.

  • How Do I Know You Guys Are Legitimate And Your Products Are What You Represent Them To Be?
    Our motto is: “Do right by people and they’ll do right by you.” It’s a simple ideology, but one we believe firmly in! Even though the process of buying legal cannabis online is very complicated – for last several years, we’ve decided to take the next step to ensure that our customers can access our products from coast to coast by mail ordering cannabis online. Choosing products is as easy as shopping online. All images you see of our products are what you will receive with your order.
  1. KanaRelief provides official lab results outlining THC, CBD, and other chemical levels, as well as information about where your cannabis was grown, its species, and genetics, so that you know exactly what’s going into your body. KanaRelief product labels equally indicates the packaging date and storage instructions.

  • Do you Have a Storefront?
    We do have a brick-and-mortar location in CA 90064 and MI 8198. However we are a delivery-only medical cannabis patient collective. All images you see of our products are what you will receive with your order. Each KanaRelief product is tested and the testing panel is on the product itself.

  • How Can I Contact You Or Talk To A representative?
    We are available on chat Monday through Saturday 9am – 8pm EST. Chat can be accessed from the bottom right of the screen when we are online and we try our best to reply within seconds or couple minutes.

  1. We are also available via Whatsapp and email and respond as quickly as possible 7 days a week.
  2.  Don’t See What You’re Looking For? Contact Us